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We protect people from the devastation of uninsured and hit-and-run driving. 

MIB is a not-for-profit organisation founded in 1946 on the belief that no one whose life had been changed by an uninsured driver should be left without the support they deserve. 

Today that has grown into a community of people and organisations tirelessly working to protect people from the devastation of uninsured and hit-and-run driving. We do it by compensating victims quickly, fairly and compassionately, and getting uninsured and hit-and-run drivers off our roads until it becomes a thing of the past. 

Our work and impact stretch further too, through the services we manage for the insurance industry and the government. 

 

More than 2.5M uninsured vehicles taken off our roads since 2025 thanks to our work 

We paid over £40m in compensation to victims of uninsured and hit and run drivers in 2024 

People and Planet

We’re all about making a positive impact on people and the planet. 

We’re committed to six of the United Nations Global Goals for Sustainable Development. And, we’re proud members of the United Nations Global Compact Network (UK). 

People and the community 

At MIB, Belonging, Inclusion, Diversity and Equity (BIDE) are top priorities. We’re committed to closing the gender pay gap and report openly, including through the Women in Finance Charter. Our employee networks embody our BIDE principles, fostering inclusivity for everyone. Through Goodness, our engagement programme, we support causes like UnityMK, volunteer work, and environmental efforts.  

Climate action and the environment 

Our team plays a crucial role in driving sustainability at work and in the community. In 2022, we improved our Milton Keynes head office, cutting greenhouse gas emissions by 70%. By investing in certified carbon removal projects in 2023, our head office became carbon neutral. We’ll keep reducing emissions across our estate and supporting our team to make positive changes at work and home. 

Early intervention through education 

We’re committed to ending uninsured driving by focusing on early education. Teaming up with the PSHE Association, we’ve co-created resources for teachers to improve awareness among future drivers. Partnering with The Safety Centre, Hazzard Alley, we aim to reach 1,000 young people a year. Together, we can enhance road-safety knowledge and awareness among young people, making roads safer for everyone. 

Our Values

Our principles

The shared ways of thinking and behaving we call the MIB Principles guide and inform everything we do.

 

Customer first

We put our customers at the heart of everything we do, always looking to understand their needs and build trusted relationships to make a positive difference. We’re transparent, we work with integrity and strive to get it right first time, every time.

 

Think BIG

We empower our people to innovate, evolve and continually improve. We challenge each other to think beyond today,

to think outside the norm and find new ways to improve. With our different skills, personalities and experiences, we make change possible.

 

Inspire

You don’t have to be a leader to inspire the people around you. The work we do and how we do it should inspire those around us. By aiming high and being our best selves, we encourage and support each other with trust, openness and our shared desire to make a difference.

Life At MIB

Get the answers to our most frequently asked questions

Proud

We’re proud to protect people from the devastation of uninsured and hit-and-run driving.

We’re proud to make roads safer.

We’re proud of the people who make it happen – YOU.

 

Supported

We’ve created an environment where you can be you.

We encourage a culture of positive well-being, promoting healthy habits and giving you tools to support your mental and physical well-being.

Because as passionate as we are about the work we do, we know there’s more to life than work.

 

Connected

We work together in a supportive and collaborative way, which creates real connection and a sense of belonging.

We value open communication, teamwork and a genuine interest in each other’s priorities and well-being.

We support each other through our peer-to-peer employee networks.

 

Your best

We provide opportunities for you to learn, grow and focus on what makes you great. This may include becoming an expert in your field or taking on new challenges.

We know nobody gets it right every time, so we support each other to learn quickly when things don’t go well.

 

Our people are out of this world, whether it’s our community, the people we work with or the difference we make. Take a look at our video that shows what it’s really like to be part of MIB. [video]

Agile Working

Get the answers to our most frequently asked questions

Our people have the freedom to work in a way that balances what’s best for them and for MIB.

Most of our people work a combination of at home and in our offices in Milton Keynes and London. What this looks like depends on each individual, their team and the role they do. We’ve built our agile approach on these five principles:

Mutual flexibility
MIB will make sure we provide as much flexibility as possible, and you should also be flexible to attend meetings, events and customer demands.

Balance
Wherever possible, we want to enable you to balance your home and work life and remain productive

Customer first
Our customers’ needs are primary and we need to make sure we are all able to compensate them quickly, fairly and compassionately.

Ownership
Each business area will identify and agree their own local guidance for how often people need to be in the office.

Adaptability
If your needs change, we will try to adapt, especially where you give us plenty of notice. And if MIB’s needs change, we’ll do the same, giving you notice and 7 consulting with you if necessary.